Ops Support Analyst

Operational Support Analyst

The Role

Brook Green Supply are an independent energy supplier committed to providing energy supply solutions to Industrial & Commercial consumers. By solely working with large energy consumers, we provide a high degree of specialism and focus to customers.

You will be responsible for the management of a variety of back off processes that underpin a positive and professional customer experience, including overseeing the accuracy of customer and account setup in systems, ensuring inbound data is processed in a timely fashion and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.

Responsibilities

·        Identify and correct errors in customer data held in CRM systems.

·        Process changes in customer details following changes in occupancy at properties supplied by Brook Green.

·        Liaise with internal and external parties to facilitate a smooth and successful onboarding customer experience, including ensuring meter agent data is accurate.

·        Validate customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.

·        Review and authenticate letter of authority, VAT, and climate change levy certificates and administer on the system.

·        Implement changes to deemed and default agreements.

·        Engage customers to minimise the amount of time a customer spends on deemed & default contracts.

·        Create & send ad-hoc invoices and renewable energy certificates.

·        Response to access requests for the customer portal.

·        Support the business with ad-hoc tasks where required.

About you

·        Excellent organisation skills with a strong attention to detail.

·        A confident communicator, both on the telephone and over email.

·        A fast learner and enthusiastic about learning new subjects and acquiring new skills.

·        Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands.

·        Able to prioritise and manage your own workload with minimal supervision to meet Service Level Agreements (SLA).

·        Computer literate with good knowledge of MS Office, in particular MS Excel.